Shipping

Shipping policy

Delivery destinations & charges

We ship from Orlando, Florida to all 50 US states, including Alaska, Hawaii and US territories, and to 27 international destinations. The full destination list and the exact charge for your address are shown at checkout before you pay. US Standard shipping is $8.00, and is free on US orders with a merchandise subtotal of $70.00 or more after discounts and before tax. International shipping is a flat $25.00 per order. Import duties and taxes are not collected at checkout and are the recipient's responsibility. All prices and rates are set in US dollars; if you are outside the United States your total is converted and charged in your local currency at checkout using our payment provider’s exchange rate.

Processing, transit & total delivery time

Processing and transit are separate. Orders are processed within 3 business days; orders placed after 2:00 PM ET, on a weekend or on a US public holiday begin processing the next business day, and processing can take up to 5 business days during launches, restocks and sale periods. US orders then take 5-8 business days in transit, so the total is typically 8-11 business days from order to delivery. International orders take 8-14 business days in transit, so the total is typically 11-17 business days. Business days exclude weekends and US public holidays. These are estimates, not guaranteed arrival dates. We do not offer an expedited or express service.

Tracking & delivery issues

A shipment confirmation with tracking is emailed as soon as your label is created. It can take 24-48 hours for the carrier to record the first scan. If tracking has not updated after 5 business days, or your parcel is marked delivered but cannot be located, contact support with your order number within 7 days of the delivery scan and we will open a trace with the carrier. Do not send payment or card details by email.

Delays & address corrections

If we cannot ship within the stated timeframe we will email you the revised timing and your cancellation and refund options. You can cancel an order within 1 hour of placing it, provided it has not already shipped. Contact support promptly about an incorrect delivery address; we cannot change an address once a parcel has been dispatched. If a parcel is returned to us as undeliverable because of an incorrect address, we will refund the order minus the original shipping cost, or reship it once the new shipping cost is paid. Any additional charge is disclosed for your agreement before we proceed.

Contact information

For order, sizing, shipping and return questions, email AFTERFORM support. Include your order number if you have one. Email is the preferred contact method; phone support is secondary.

afterformsupport@gmail.com

Phone: 407-627-9436

Returns must be authorized first. Support will provide the correct return address with the return instructions. Do not send a parcel to a supplier, payment-provider or unrelated address.