Refund policy

Return and refund policy

Last updated 25 September 2026. AFTERFORM, 12533 Sophiamarie Loop, Orlando, FL 32828, United States.

Cancelling an order

You can cancel an order within 1 hour of placing it, as long as it has not already shipped. Email afterformsupport@gmail.com with your order number. After that window the order may already be in production or packed, and you would need to use the return process below.

Return window and condition

You have 30 days from the day your order is delivered to request a return. Items must be unworn, unwashed, unaltered, free of odours and marks, and still have their original tags attached. Trying a piece on to check the fit is fine. Once we approve your return you have 14 days to send it back.

How to start a return

Email afterformsupport@gmail.com with your order number and the items you want to return. We will reply with return instructions and the correct return address. Please do not send anything back before your return is authorised, as unauthorised parcels cannot be accepted or refunded. Never send a return to a supplier, payment provider or any address we have not given you in writing.

Who pays return shipping

For orders delivered in the United States we email you a free prepaid return label, and there is no restocking fee. For international orders you arrange and pay for return shipping and any customs charges; we will confirm the return address in your return instructions. Where an item is faulty, damaged or not what you ordered, we cover the return or replacement shipping wherever you are.

Refund amount and timing

Approved returns are refunded to the original payment method. We issue the refund within 5 business days of receiving and inspecting your return, and we email you when it is issued. Your bank or card issuer normally takes a further 5 to 10 business days to post the credit to your statement, which is outside our control. If more than 15 business days have passed since we told you the refund was issued, contact us.

Original outbound shipping is refunded when you return a complete order. It is not refunded on a partial return. Items bought with an automatic bundle discount can be returned and are refunded at the price you actually paid.

Exchanges

U.S. size exchanges are free and subject to availability. Email support with your order number and the size you need. If the size you want is unavailable we will refund you instead. International orders are handled as a return plus a new order.

Wrong, damaged, faulty or missing orders

Please check your order when it arrives. If an item is faulty, damaged or not what you ordered, email us within 7 days of delivery with your order number, a description and photos of the item and the packaging, and we will replace or refund it and cover the shipping. If tracking shows your parcel as delivered but you cannot find it, contact us within 7 days of the delivery scan and we will open a carrier trace.

Items we cannot accept

Gift cards, items sent back without an authorised return, items that are worn, washed, altered, damaged by the customer or missing their tags, and any item clearly marked final sale on its product page. We do not currently sell any final sale items. Nothing in this section limits your legal rights in respect of faulty goods.

European Union and United Kingdom cooling-off period

If your order is delivered in the European Union or the United Kingdom you have 14 days from the day you receive it to cancel for any reason without giving a justification, in addition to the 30-day policy above. The item must still be unworn, unwashed and tagged, and you will need your receipt or proof of purchase. These statutory rights are not limited by anything stated above.

Contact

AFTERFORM
A brand operated by WinnerWinters LLC
Email: afterformsupport@gmail.com
Phone: +1 (407) 627-9436
Support hours: Monday to Friday, 9:00 AM to 5:00 PM ET
Address: 12533 Sophiamarie Loop, Orlando, FL 32828, United States